Privacy Policy
Last updated: January 2026
1. What Data We Collect
Nova may collect:
- Name
- Phone number
- Email address
- Delivery address or location details around Wigwe University
- Order history and service preferences
- Payment confirmation details
- Device, browser, and usage information through cookies or similar technologies
2. How We Use Your Data
We use your data to:
- Create and manage your Nova account
- Process and deliver orders
- Contact you about orders, delivery updates, refunds, and support
- Match orders with riders, dispatch partners, restaurants, and vendors
- Improve our website, services, safety, and customer experience
- Prevent fraud, abuse, and unauthorized activity
- Comply with legal and operational requirements
3. How We Use Cookies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your cart and preferences
- Improve site performance
- Understand basic site usage
- Improve Nova's services
Users can choose "Essential Only" in the cookie banner to disable non-essential analytics or tracking cookies.
Choosing "Essential Only" does not disable core storage used for authentication, cart state, checkout drafts, order drafts, or security/session controls.
4. How We Share Data
We may share only the information needed to provide Nova services:
- With riders or dispatch partners: delivery address, pickup/drop-off details, and phone number
- With restaurants or vendors: order details, pickup time, and relevant customer instructions
- With payment processors: payment-related information required to process transactions
- With service providers that help us operate our website and services
- With regulators or law enforcement where legally required
We never sell your personal data to third parties.
5. Your Rights Under Nigerian Data Protection Law
Under the Nigeria Data Protection Act and applicable Nigerian data protection regulations, you may have the right to:
- Access personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data where legally allowed
- Withdraw consent for non-essential cookies or marketing
- Object to certain processing activities
- Contact us about how your data is used
6. Data Security
We use trusted third-party infrastructure such as Supabase, secure access controls, and reasonable safeguards to help protect your information.
Where legally required, we will notify affected users and/or relevant regulators of eligible data breaches within the required timeframe.
7. Data Retention
We keep your information only as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
8. Children and Minors
Nova is intended for users who are at least 18 years old or who have parental/guardian consent. If you believe a minor has provided personal data without proper consent, contact us.
9. Contact Us About Privacy
- Email: [email protected]
- WhatsApp: +234 814 931 8901